As your IT help desk, we field support request tickets from your entire staff. We can diagnose, troubleshoot and repair most email, software, and operating system issues in under an hour. Secure, real-time support support is provided for all platforms and devices, from desktops to smartphones and tablets. If more than one user has the same problem, we can troubleshoot and repair multiple machines simultaneously.
Your system and data remain protected by your data security and compliance processes and firewalls. You can selectively enable and disable remote access to components in your IT infrastructure. Remote help desks are often set up dependent on user authorization.
We automatically maintain session logs to provide an audit trail of service incidents, solutions provided, and the overall performance of your system. This can help you identify outdated or troublesome technologies that are slowing down your organization and are interfering with system productivity.